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FAQs

Frequently Asked Questions

What classes do you offer?

Classes currently on offer are:

Broadway Boogie
Rockbox Fitness
PWR Beatz
Glow Beatz
Freestyle Fitness Yoga

Please go to the classes page and choose a class for more information

Online Class Information

While the lockdown is in place due to the COVID-19 pandemic, all classes are being held via Zoom (video conferencing software). You can access Zoom at www.zoom.us and either access the classes via the website or download the app to your computer or personal device.

When you book and pay online you will be sent a confirmation email that will have the Zoom class link and the password to gain entry. If you have not recieved this, please get in touch before 5pm the day of the class and you will be sent it manually via email from JH Fitness. You will not be able to access the class without the link AND the password.

Please ensure you have audio on your device so you will be able to hear me. You do not need to have your video turned on but it is always nice for the instructor to see you and keep the community aspect up. You will not be able to see anyone while you are exercising with your video on as the instructor will spotlight their video so it’s the only one you can see at anytime.

If you have any other questions relating to Zoom, please feel free to email JH Fitness or call on 07850380630.

How much do classes cost?

We offer Pay as You Go classes as follows:

Single classes for the following are £5.50:
PWR Beatz
Freestyle Fitness Yoga
Broadway Boogie

Single classes for following are £6.50 (as they involve equipment hire):
Glow Beatz (Glow sticks)
Rockbox Fitness (sticks)

If you do the Wednesday Duo on a Wednesday evening (PWR Beatz followed by Glow Beatz) you can get a discount which will make it £8 per class and you do not need to pay for the equipment hire. The same applies to the Tuesday Duo (Broadway Boogie followed by Rockbox fitness).

We also offer a 10 Class pass for £40 with a three month expiry and a monthly direct debit option for unlimited classes (with additional benefits). These also include free equipment hire.

For more infor check out our Prices and Offers page

What can I expect from a JH Fitness class?

All our classes are fun, friendly and will aim to give you the best workout possible. All classes have a strong social and community feel and all our members and the instructor are really welcoming. There is no judgement and there are different levels and options given in all the class routines to suit all fitness levels and abilities. Your instructor will do their best to encourage, support and motivate you at every step of your fitness journey.
We don’t discriminate and everyone is treated equally. When it’s warm we’ll keep the room as cool as we can for you and when it’s cold we’ll make sure we get you moving to keep you warm!

I'm not very fit. Should I be worried about attending?

Absolutely not. JH Fitness caters for all fitness levels and abilities. The instructor will always show different levels and options to suit all so you will always be able to follow along with the class and you can take everything at your own pace. Your instructor will encourage you, push you and motivate you but will never make you do anything you don’t feel comfortable doing. And if you need to sit out at any point that’s totally fine. If you do need to leave before the class is finished, we do ask that you stretch out for health and safety reasons.

Do I have to join a membership scheme to attend?

JH Fitness does not have a paid membership scheme, so once you attend a class you automatically become a member of JH Fitness. You will receive a loyalty card and access to the private Facebook group once you attend your first class as well as the other offers and discounts available.

I want to come to the dance fitness class. Do I need dance experience?

Not at all. None of our classes require any previous experience of dance or fitness as they are tailored to all fitness levels and abilities.

Are there any age restrictions for classes?

We don’t have a maximum age limit, however our classes do have a minimum age limit for insurance purposes. See as follows:

Glow Beatz – Minimum age 13
PWR Beatz – Minimum age 14
Freestyle Fitness Yoga – Minimum age 11
Rockbox Fitness – Minimum age 11
Broadway Boogie – Minimum age 11

What should I wear when attending a class?

As the classes have a level of impact to them we advise you to wear the following:

* Loose fiiting, non restrictive and comfortable clothing you can move in. Sports clothing is recommended but not essential as long as you can move comfortably. Please do not wear jeans or anything that is restrictive.

AND

* A well fitting comfortable pair of trainers that can take impact, that you can move easily in and that do not have a split sole. PLEASE DO NOT WEAR HEELS OR FLIP FLOPS. If you are wearing these types of shoes you will not be allowed to participate for health and safety reasons. You will be permitted to do yoga in either trainers, bare feet or yoga socks.

For ladies, we also recommend a good and comfortable fitting sport bra (or cropped top) too for the high impact classes.

I'm coming to Glow Beatz, can I bring my own Glowsticks?

Yes you can but you really don’t have to! As part of your class fee, you get free glow stick hire (however you can buy your very own pair for £5).

If you would like to bring your own glowsticks along please ensure they are LED ones ONLY! Due to health & safety and insurance purposes we cannot allow disposable glow sticks in case they break and leak. If you bring a pair of these, they will be swapped out for a pair of JH Fitness glow sticks.

Do I need to fill in a health questionaire?

Yes you will need to complete a Health Questionaire before you can participate in any class. We need this information to ensure we can provide a safe class for you and to abide by health and safety laws and to abide by our insurance. This is also to support you correctly when you are exercising. It also helps the instructor give you advice on how to adapt any routines or moves accordingly if required. Once you’ve done it you won’t need to do it again unless your situation changes.

*Please note: Anyone under the age of 18 must have a parent/guardian’s signature on the health form so we ask that they accompany you to your first class to complete this form.

You can download and complete the form online. Go to the Health Questionaire page and click on the health questionaire box.

Are your classes only for women or can men join in too?

We welcome all genders and all our classes are suitable for all.

Are your classes suitable for me?

We make sure our sessions are suitable for all levels of fitness and abilties. We know not every class is going to be suitable for everyone so we will always help you find the class that is right for you.

For full class descriptions please visit our classes page.

How do I book an online class?

During the period of lockdown due to the COVID-19 pandemic, all classes are currently being held online via the video conferencing software Zoom.

To book a class you can click on the Book page of the website and once registered, you can book your space directly. Alternatively you can go to the external JH Fitness booking page which is located at https://app.gymcatch.com/provider/838 or download the GymCatch app at https://gymcatch.app.link/download

Please note the pay on the door option has been revoked during this time but you can still pay online by debit/credit card or using a class pass or direct debit if you are a monthly customer.

There is also a discount on pay as you go classes during this time.

How do I book for a class? (In Person)

To book a class you can click on the Book page of the website and once registered, you can book your space directly using a debit/credit card or a valid class pass. Please choose the book and pay on the door option if you prefer to pay by card in person or if you have a monthly suscription.

Alternatively you can go to the external JH Fitness booking page which is located at https://app.gymcatch.com/provider/838 or download the GymCatch app at https://gymcatch.app.link/download

Do I have to book in advance or can I turn up?

It’s not mandatory to book in advance but we do encourage you to book online in case classes get filled up however sometimes if we’re not busy we do accept walk-ins. Please keep an eye out on our social media pages on Facebook and Instagram or send an email or send a private message on Facebook if you would like to check availability. Alternatively you can also call at 07850380630.

How can I pay for a class?

We accept the following payment methods:

– Debit or credit card in person at classes
– Google or Apple pay in person at classes
– Online by Credit/Debit card when booking
– Using the 10 class pass option (3 month expiry).
– Direct Debit (this if for the Monthly Unlimited classes option).

Unfortuantely we no longer accept cash payments.

Can I pay online?

You can pay online when booking your class by Credit/Debit card or by purchasing a 10 class pass which will automatically be debited against any classes you attend (terms and conditions and JH Fitness cancellation policy applies).

Can I cancel a class?

You you can cancel any class you have booked for by any of the below means. However please note there is a 6 hour cancellation window so if you cancel within this time you will be charged for the class (extenuating circumstances will be considered at the discretion of JH Fitness).

* On a desktop/laptop computer by logging into your member area of GymCatch

* On your phone on the GymCatch app or by logging into your member area of GymCatch via your internet browser on your phone.

* Sending an email

* Sending a message to the JH Fitness Facebook page

* Sending a direct message to the JH Fitness Instagram page

* Send a text to 07850380630

Will I be charged if I have to cancel?

The JH Fitness cancellation policy states that if have paid online either by card or using the 10 class pass, you will be charged if you DO NOT cancel within the 6 hour cancellation window. However extenuating circumstances will be be considered at the disrection of JH Fitness.

If you prefer to pay by card in person at class but do not cancel your space in the 6 hour window you will not be charged but if this happens multiple times in a three month period you will be charged a £5 penalty fee. Again extenuating circumstances will be be considered at the disrection of JH Fitness.

What if the class is cancelled by JH Fitness?

If there is ever a time when a class is cancelled by JH Fitness for any reason, you will not be charged and if you have paid online or pay by class pass the payment for that class will either be refunded or moved to a different session. Where necessary JH Fitness will do their best to ensure suitable class cover is provided to avoid cancelling a class.

What is the booking system you use?

JH Fitness currently uses GymCatch for it’s booking software. Any data you input into GymCatch will be securely stored on GymCatch’s server. If you wish to read their privacy policy you can do so here:

Gymcatch Data & Privacy Policy

How far in advance can I book a class?

All classes can be booked as far as a year in advance.

What venues do you run classes at?

We run several classes at different venues. Please see each class page for more info and a map of each location.

Broadway Boogie – Loco Centre, Victoria Road, Nethefield
Rockbox Fitness – Bethseda Community Hall, Forrester Road, Netherfield
PWR Beatz – The Wellness Centre, Victoria Road, Netherfield
Glow Beatz – The Wellness Centre, Victoria Road, Netherfield
Freestyle Fitness Yoga – The Wellness Centre, Victoria Road, Netherfield

Is there parking at the venue?

Please refer to each class below for parking advice:

* Broadway Boogie – There is a small car park at the Loco centre but there is also street parking in the surrounding area.
* Rockbox Fitness – There is a large car park near to the back of CO-OP off forrester road which is free after 6pm and a minute walk from the venue. There is also limited street parking on Forrester road and street parking in the surrounding areas.
* PWR Beatz, Glow Beatz and Freestyle Fitness Yoga – There is street parking in the area and the large car park off forrester road which is 10 minute walk away.

There is also a bus route close by to all venues (the 44 from the city centre).

For all street parking, it is your responsibility to check there are no parking permits required.

Are there any problems if I have mobility issues?

For PWR Beatz, Glow Beatz and Freestyle Fitness Yoga, the venue is on the 2nd floor and is only accessible via two flights of stairs and there is no lift. We do not discriminate, but we are unable to support those in wheelchairs or who have severe mobility issues at this venue for that reason.

For Broadway Boogie, the venue is on the ground floor and is accessible.

For Rockbox Fitness the venue is e ground floor level and is accessible. There is also facilities for wheelchair users.

Does the venue have a changing facility, showers or lockers on site?

As JH Fitness is a community based business and hires community venues there is no changing rooms, lockers or showers available at any of our venues. However all your bags and coats can be kept in the room you are excising in however they remain your responsiblity at all times. JH Fitness cannot be held responsible for any damage or loss to your personal belongings.

If you wish to change, the venues do have toilets available where you can do this.

Do you offer a loyalty scheme?

We have a loyalty scheme and this means you will recieve a loyalty card at your first class. You get a stamp for each class you attend. After collecting 10 stamps you can get a free class and you will receive a new loyalty card so you can start collecting again.

As a current or past class attendee, you will also get access to the JH Fitness Private Community Facebook group where you will recieve news and offers before anyone else. When you ask to join you will be required to answer three short questions.

There is also a monthly Member of the Month award where in each month a class member will be awarded for their dedication and improvement in classes

What benefits do I get by signing up to the monthly unlimited direct debit option?

If you choose to become a monthly unlimited member with JH Fitness you get unlimited classes per month including any new classes that are added to the timetable as well as the ease of paying by Direct Debit. This is highly recommended to anyone who does two or more classes a week. Plus you will also recieve the following benefits:

* Free welcome gift (One gift per sign up):
– Yoga mat
– A pair of glitter LED glow sticks.
– A pair of Rockbox sticks

* One JH Fitness cookbook emailed once a month.
* Two JH Fitness restaurant cheat guides emailed once a month.
* 10% discount on any supplements you buy from the Little London Herbal store when
you spend over £10 (both in store or by ordering via FB messenger)

* 10% off clothing and accessories at Step N Pump

* Discounts on osteopath and sports massage with Liam Slater
* Automatic class bookings – All your chosen classes will be automatically booked for you each month meaning you will never have to worry about losing your spot.

All benefits are subject to terms and conditions and can be revoked at any time.

Do you offer student discount?

At present this is not something we offer but this may change. Please keep an eye on the JH Fitness social media pages for future announcements.

I work for the NHS, Emergency Services or Armed Forces. Can I get a discount?

Absolutely. If you hold a valid, in date blue light card we will be happy to offer you a £1 discount. This only applies to pay as you go classes and the discount applies to one class per week.

What should I bring with me?

We advise you to bring the following:

* Water (however we do provide water if you forget)

* A towel if you feel you need it

* A card or mobile phone to for your class if you have not booked online or do’t have a class pass or pay monthly.

* Your loyalty card to be stamped (excludes monthly members)

* Your Blue Light card if have one to claim discount

* Any medication if you have it and are required to take it/carry it.

* If it’s your first time you can also print and complete the health questionnaire to bring with you.

I'm coming alone, will anyone talk to me?

We know that attending a fitness class for the first time is scary enough but if you don’t have a friend to come with you it can be even scarier. Everyone at JH Fitness from the team to the participants are very welcoming and friendlly. A lot of the class members will notice if someone is new and go over to chat to them and make them feel welcome. The admin team and instrctors are all lovely and friendly and will do their best to put you at ease on your arrival. We are all about being social and community is the heart of the class. Plus there is no judgement in our classes. At JH Fitness we want you to feel welcome, accepted and have fun while you exercise.

If you would like to call and have a chat before attending you are more than welcome to call the owner Jenny Hilton on 07850380630 who will be happy to reassure you and answer any questions you may have.

Can I watch the class first before I take part?

Absolutely. You are more than welcome to sit at the back of the class and watch to get an idea of what to expect. If you do with to join in you will need to pay the class fee.

Can I bring a friend/friends?

JH Fitness is all about community and socialising as well as getting fit and having fun. So we’d love for you to bring a friend (or more) along with you. The more the merrier. Please ask any friends you are bringing to book their space through the Book page.

Can I bring children with me?

You may bring your children to class as long as they do not disturb the session or any of the participants and you accept full responsiblity for your child. JH Fitness and any of it’s team do not accept any liablity for any child brought by a class participant.

We do ask that they be at an age where they can be left to their own devices (e.g. no babies or toddlers).

I'm looking for an instructor to hire for a one off event or class?

Our current instuctor and owner Jenny Hilton is avaible for hire for one off events, sessions, etc dependant on availablity.

Go to Private Hire for more information.

Is the instructor qualified and insured?

All instructors working under JH Fitness whether they be permanent or covering are fully insured, licenced and qualified to at least Level 2 in Group Exercise to Music. They will also be fully first aid trained.

Do you offer nutrition guidance or Personal Training?

Unfortunately this is not something that JH Fitness currently offers, however our partner Adam Hudspith at Fit and Energised is fully qualified for one-to-one and group Personal Training as well as nutritional guidance.

You can visit Adam on Facebook at Fit and Energised or his website.

You can also contact Adam by text or phone at 07757 751371

I have feedback or a complaint. Who do I speak to about this?

Please either send an email or call the owner Jenny Hilton on 07850380630

Is my data secure?

Any data you input on this site or any of our third party sites will be securely encrypted and held securely. For more information please refer to our Privacy Policy

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