Frequently Asked Questions

Frequently Asked Questions

What classes do you offer?

We currently offer the following classes with a mixture of online and in person. All classes are suitable for all levels and abilities of fitness. Some classes have a minimum age limit due to insurance purposes. Please check each class page for information on this.

How much do classes cost?

All our classes are pay as you go or you can purchase a class pass package or take up our JH Fitness Unlimited monthly membership.

For more information check out our Class Packages page or our Prices and Offers Page

What can I expect from a JH Fitness class?

All our classes are fun, friendly and will aim to give you the best workout possible. All classes have a strong social and community feel and all our members, staff and instructors are really welcoming. There is no judgement and there are different levels and options given in all the class routines to suit all fitness levels and abilities. Your instructor will do their best to encourage, support and motivate you at every step of your fitness journey. We don’t discriminate and everyone is treated equally.

I'm not very fit. Should I be worried about attending?

Not at all. JH Fitness caters for all fitness levels and abilities. The instructor will always show different levels and options to suit all so you will always be able to follow along with the class and you can take everything at your own pace. Your instructor will encourage you, push you and motivate you but will never make you do anything you don’t feel comfortable doing. And if you need to sit out at any point that’s totally fine. If you do need to leave before the class is finished, we do ask that you stretch out for health and safety reasons.

Do I have to join a membership scheme to attend?

Once you come along to a JH Fitness class you automatically become a member and will have access to the private Facebook group.

You can choose to become a JH Fitness Monthly Unlimited member for £35 which gives you unlimited classes, on-demand access as well as perks, discounts and benefits. For more information check out our Class Packages page.

I want to come to the dance fitness class. Do I need dance experience?

Not at all. None of our classes require any previous experience of dance or fitness as they are tailored to all fitness levels and abilities.

Are there any age restrictions for classes?

We don’t have a maximum age limit, however, our classes do have a minimum age limit for insurance purposes. See as follows:

  • Ballet Tone – Minimum age 11
  • Broadway Boogie – Minimum age 13
  • Clubbercise – Minimum age 16
  • Fab Abs – Minimum age 14
  • FitSteps – Minimum age 11
  • Glow Beatz – Minimum age 13
  • Pilates – Minimum age 14
  • Rockbox Fitness – Minimum age 11
  • Sass Dance Fitness – Minimum age 13
  • Shape Up – Minimum age 14
  • Shred – Minimum age 14
  • Zumba® – Minimum age 11

What should I wear when attending a class?

As the classes have a level of impact to them we advise you to wear the following:

* Loose-fitting, non-restrictive and comfortable clothing you can move in. Sports clothing is recommended but not essential as long as you can move comfortably. Please do not wear jeans or anything that is restrictive.
AND
* A well-fitting comfortable pair of trainers that can take impact, that you can move easily in and that do not have a split sole. PLEASE DO NOT WEAR HEELS,  FLIP FLOPS OR SOCKS. If you are wearing these types of shoes you will not be allowed to participate for health and safety reasons. We recommend for Fitness Pilates and Yoga to wear either trainers, bare feet or yoga socks (please do not wear normal socks).

For ladies, we also recommend a good and comfortable fitting sports bra (or cropped top) too for the high impact classes.

Can I use my own Glowsticks for Glow Beatz?

For Glow Beatz, only approved Glow sticks can be used in classes which can be purchased from JH Fitness at £6.50 (including shipping) for a pair that you can keep. These can be purchased from our online shop here https://jhfitness.co.uk/product/glowsticks

Do I need to fill in a health questionaire?

You will need to complete a health questionnaire before you can participate in any class. We need this information to ensure we can provide a safe class for you and to ensure we are covered by health and safety and our insurance. This is also to support you correctly when you are exercising as it helps the instructor give you advice on how to adapt any routines or moves accordingly if required. The health questionnaire needs to be updated yearly which is mandatory by Data Protection laws.

Click here to go to the Health Questionnaire page to complete yours.

*Please note: Anyone under the age of 18 must ask their parents to complete the form on their behalf.

Are your classes only for women or can men join in too?

We welcome all genders and all our classes are suitable for all.

Are your classes suitable for me?

We make sure our sessions are suitable for all levels of fitness and abilities. We know not every class is going to be suitable for everyone so we will always help you find the class that is right for you.

For full class descriptions please visit our Classes page.

Online Class Information

All of our online classes run on Zoom (video conferencing software). You can access Zoom at www.zoom.us and you can either access the link via the web link or download the Zoom app to your laptop/desktop or mobile device. Once you’ve booked your class online, you will receive a confirmation email with the details of how to access the class. You will not be able to access the class without the link or the Meeting I.D AND password.

Please check your audio settings to ensure you can hear the instructor and your screen settings to ensure you can see the instructor. You do not need to have your video turned on but it is always nice for the instructor to see you. You will not be able to see anyone while you are exercising with your video on as the instructor will spotlight their video so they are the only ones you will see.

Please note that some of our classes are also run in-person and streamed online at the same time so please bear with us if we encounter any technical issues.

We also run classes by other instructors in different areas of the country. There may be times when the instructor is not available to run the class and you may be advised of this on short notice but we will always try and give you enough time if a class run by another instructor is cancelled.

What can I expect from an online JH Fitness class?

Like our in-person classes, all our online classes are fun, friendly and will aim to give you the best workout possible. All classes have a strong social and community feel and all our members, staff and instructors are really welcoming. There is no judgement and there are different levels and options given in all the class routines to suit all fitness levels and abilities. Your instructor will do their best to encourage, support and motivate you at every step of your fitness journey. We don’t discriminate and everyone is treated equally.

However please note we cannot always guarantee internet connection and technical issues do arise from time to time so please bear with us if these happen. We also run classes by other instructors in different areas of the country who can also have issues with technical problems as well.

Please note you agree to access online classes at your own risk. If you have technical or internet issues, JH Fitness cannot be held responsible for these.

What should I wear when attending an online class?

Like the in-person classes, some of our online classes have a level of impact to them we advise you to wear the following:

* Loose-fitting, non-restrictive and comfortable clothing you can move in. Sports clothing is recommended but not essential as long as you can move comfortably. Please do not wear jeans or anything that is restrictive.
AND
* A well-fitting comfortable pair of trainers that can take impact, that you can move easily in and that do not have a split sole. PLEASE DO NOT WEAR HEELS,  FLIP FLOPS OR SOCKS. If you are wearing these types of shoes you will not be allowed to participate for health and safety reasons. We recommend for Fitness Pilates and Yoga to wear either trainers, bare feet or yoga socks (please do not wear normal socks). Please note if you are working on a carpet or a surface that you wear footwear appropriate for that surface or modify the moves you are doing in the class to account for the surface to avoid injury.

For ladies, we also recommend a good and comfortable fitting sports bra (or cropped top) too for the high impact classes.

Do I need to fill in a health questionaire?

You will need to complete a health questionnaire before you can participate in any class whether it be in person or online. We need this information to ensure we can provide a safe and effective class for you and ensure we are covered by health, safety, and insurance. This is also to support you correctly when you are exercising as it helps the instructor give you advice on how to adapt any routines or moves accordingly if required. The health questionnaire needs to be updated yearly which is mandatory by Data Protection laws.

Click here to go to the Health Questionnaire page to complete yours.

*Please note: Anyone under the age of 18 must ask their parents to complete the form on their behalf.

How do I book a class?

To book a class click HERE and once registered, you can book your place directly. If you require help registering, please see our Tutorial video HERE

Alternatively, you can download the GymCatch app HERE from a mobile device and search for the fitness provider as JH Fitness. Once registered you are free to book a class.

If you are new to JH Fitness and have never done a class with us before, you can use the code NEWBIE at checkout to claim your first class free.

You can pay online by debit/credit card or using a class pass or you can sign up for either our JH Fitness Monthly Unlimited membership or our JH Fitness Online Only membership both paid by Direct Debit.

Do you offer the first class free?

We understand trying a class you’ve never done before can be a little nerve wracking. So if you are new to JH Fitness and have never done a class with us before, you can use the code NEWBIE at checkout to claim your first class free.

To book a class click HERE and once registered, you can book your place directly. If you require help registering, please see our Tutorial video HERE

Alternatively, you can download the GymCatch app HERE from a mobile device and search for the fitness provider as JH Fitness. Once registered you are free to book a class.

Do I have to book in advance or can I turn up?

All classes must be booked and paid for in advance. For online classes, this is so you can receive the details to access the online class. For in-person classes booking is essential to reserve your space.

How can I pay for a class?

We accept the following payment methods

– Online by Credit/Debit card when booking for pay as you go, classes,
– Using the 10 class pass option (In-Person classes Only. Three-month expiry)
– Using the 12 class pass option (Online classes only. Three-month expiry)
– Using the JH Fitness Duo class pass option (Online and In-Person classes. Three-month expiry)
– Direct Debit (this is for the Monthly Unlimited, On-Demand Only and Online Only DD package options)

Can I cancel a class?

You can cancel any class you have booked for by any of the below means. However please note there is a 6-hour cancellation window so if you cancel within this time you will be charged for the class (extenuating circumstances will be considered at the discretion of JH Fitness). These are the following ways you can cancel your class if required.

* Going to My Bookings in your Gymcatch app or web portal.

* Sending an email to us at booking@jhfitness.co.uk

* Sending a message to the JH Fitness Facebook/Instagram page

* Send a text or call 07850380630

Will I be charged if I have to cancel?

As per the JH Fitness cancellation policy, if you have paid either by card or using a class pass, you will be charged if you DO NOT cancel OUTSIDE of the 6-hour cancellation window. However extenuating circumstances will be considered at the discretion of JH Fitness.

What if the class is cancelled by JH Fitness?

If a class is cancelled by JH Fitness for any reason, you will not be charged and the payment for that class will either be refunded or moved to a different session. Where necessary JH Fitness will do their best to ensure suitable class cover is provided or will run an On-Demand class if possible to avoid cancelling.

What is the booking system you use?

JH Fitness uses GymCatch for its booking software. Any data you input into GymCatch will be securely stored on GymCatch’s server. If you wish to read their privacy policy you can do so HERE

How far in advance can I book a class?

All classes can be booked as far as a year in advance.

What venues do you run classes at?

Most of our classes run online however we have classes running at the following venues:

⭐ Tuesday Broadway Boogie at 6:30pm – The Bonington Club (Formerly known as the Arnold Labour Club), 79 High Street, Arnold, Nottingham NG5 7DN

⭐ Tuesday Fitsteps at 7:30pm – The Bonington Club (Formerly known as the Arnold Labour Club), 79 High Street, Arnold, Nottingham NG5 7DN

⭐ Wednesday Glow Beatz at 7:30pm – United Reformed Church, 1 Edwards Lane, Sherwood, Nottingham, NG5 3AA

⭐ Saturday Broadway Boogie at 9:30am – Bethesda Ministries Church Community Hall (behind the church), Forester Street, Netherfield, Nottingham, NG4 2LJ (PLEASE NOTE THIS CLASS IS CURRENTLY ON HIATUS UNTIL JANUARY 2022)

Some classes will be based permanently online due to the location of the instructor or the feasibility of the class.

Is there parking at the venue?

For Tuesday Broadway Boogie and Fitsteps there is free parking at Croft Road car park just off Croft Road behind Highcroft Surgery (free after 6pm only (spaces limited and ticket is required to be displayed if you arrive before 6pm). The venue is then a 2-minute walk from there. There is also free parking at the Bonington Theatre car park just up the road which is also free after 6pm.

For Wednesday Glow Beatz, there is a large car park on the premises. As you turn into Edwards Lane from Mansfield Road, it’s the first entrance on the left straight after the Sherwood Manor pub (big white building on the corner). The car park is free and there is also street parking on Edwards Lane and Magnus road.

For Saturday Broadway Boogie, there is a large car park off Forrester behind the co-op which is free for two hours (spaces limited and ticket is required to be displayed). This is a short 2-minute walk from the venue. There is also street parking in the area however, it is your responsibility to check there are no parking permits required and please be mindful of residents.

Is there public transport to the venues?

For Tuesday Broadway Boogie and Fitsteps, you can get the 56 bus that stops on Croft road and walk up to the venue from there. Alternatively, you can get the 58 that stops on Arnold Front Street Stand 5 and from there it’s a 5-10 minute walk up past Asda then left towards The Bonington Club. There is also the 79 and 79A buses that go to Croft Road. To return back to the city centre you can walk left to the Asda bus stop on the High Street where you can get a number of buses including the 58, 79, 79A, 25 and the 87.

For Wednesday Glow Beatz, there are a number of buses that you can get. If you get the 87, 88 or 89 bus from the city centre they stop directly outside the venue and from Top Valley/Bestwood they stop on Magnus road and it’s a 1-minute walk from there. You can also get any of the 50 buses from Arnold or the City centre that stop on Mansfield road and it’s a short 3-5 minute walk from there.

For Saturday Broadway Boogie, you can get the 44 from Nottingham City Centre (King Street or Victoria Centre) and get off at the Victoria Road stop then walk down to Forrester road and turn left onto Forrester road then to the church. Or get off at the Knight street stop and walk up to the roundabout then turn right and walk down and then left onto Forrester road. To return back to the City centre please catch the bus from the opposite side of the road (stop also called Victoria Road).

Are there any problems if I have mobility issues?

All our venues are wheelchair accessible with ramps and disabled toilets and easily accessible for those with limited mobility. Please note if you are attending the Tuesday night Broadway Boogie or Fitsteps classes to let us know in advance so we can arrange to open the wheelchair accessible door for you (as the venue is closed to the public and the usual entrance is down a set of stairs).

Does the venue have a changing facility, showers or lockers on site?

As JH Fitness is a community-based business and hires community venues, there are no changing rooms, lockers, or showers available. There are usually toilets on-site that you can use to change but we recommend attending the class in your workout gear where possible.

All belongings can be kept in the room you are excising in and they remain your responsibility at all times. JH Fitness cannot be held responsible for any damage or loss to your personal belongings.

I'm nervous about coming in person, can I workout online instead?

Absolutely. We have a range of online and in-person classes to suit everyone. Some of our in-person classes are also streamed live online at the same time. Please note that our Glow Beatz class runs in person only due to the lighting at the venue however we do have an online Clubbercise class which is similar.

Do you offer a loyalty scheme?

We do not have a loyalty scheme at present however you will be guaranteed a fun fitness class with like-minded individuals and a caring and passionate instructor.

If you want to earn while you burn, you can join the JH Fitness Monthly Unlimited membership, which not only gives you unlimited class access (online and in-person), full on-demand access but also some great freebies, perks, benefits, and discounts. Find out more here Class Packages

What benefits do I get by signing up to the monthly unlimited direct debit option?

If you choose to become a monthly unlimited member with JH Fitness you get unlimited classes every month both online and in-person as well as the ease of paying by Direct Debit. Plus you will also receive plenty of perks, benefits and discounts such as:

❤️ Full access to all live online and in-person classes
❤️ Priority booking on new classes launching with JH Fitness
❤️ Full access to JH Fitness On Demand, a private members area full of content, classes, workouts, and added extras.
❤️ Monthly Unlimited Exclusive classes
❤️ When they launch, the first pick on all new JH Fitness clothing ranges and a 20% discount on everything.
❤️ Great discounts on products from JH Fitness Healthy Living (plus access to any sales first)
❤️ Be the first to hear about any new classes and updated timetables
❤️ Access to a private Facebook group just for monthly unlimited members
❤️ Entry into the monthly giveaway for a pamper box from our brand partner A Little Box of Happiness
❤️ The monthly unlimited rewards scheme for being an active paying member gives you access to amazing goodies, including clothing and Healthy Living products.
❤️ Access to challenges, offers, discounts and other additional perks as they come up
❤️ You will also be added to the group for our other brand partner StepnPump where you will get an extra discount on any clothing you buy from them (15% instead of 10%) and first pick on their new clothing ranges plus access to all their products giveaways.

All benefits are subject to terms and conditions and can be revoked at any time.

Do you offer student discount?

At present this is not something we offer but this may change. Please keep an eye on the JH Fitness social media pages for future announcements.

I work for the NHS, do you offer any discounts?

For NHS staff we offer one free online-only class per month once proof has been provided in the form of an email from an NHS email address. To book a class, please register for Gymcatch and search and follow JH Fitness then email booking@jhfitness.co.uk and we can arrange to gift you your NHS booking pass to us on your chosen class (1 class per month).

What should I bring with me for an in person class?

For our in-person classes, we recommend bringing water and any medication you may need. You must have also completed the health questionnaire prior to attending. If you have not purchased Glow sticks for Glow Beatz you can do this online at https://jhfitness.co.uk/product/glowsticks and collect them in person at the class.

I'm coming alone, will anyone talk to me?

We know that attending a fitness class for the first time can be daunting but don’t worry as you will always be welcome at a JH Fitness class whether it be online or in person. Everyone at JH Fitness from the team to the participants are very welcoming and friendly. The instructor will make you feel welcome and included and will strive to give you the best class experience possible.

Community is at the heart of JH Fitness and this is reflected in every class and everything we do. There is no judgement and we will always do our best to make you feel welcome, accepted and have fun while you work out.

If you would like to call and have a chat before attending, please call Jenny at 07850380630 who will be happy to reassure you and answer any questions you may have.

Can I bring a friend/friends?

JH Fitness is all about community and socialising as well as getting fit and having fun. So we’d love for you to bring a friend (or more) along with you or recommend them to join us online. All classes must be pre-booked and paid for online and they can use the code NEWBIE at checkout to get their first class free with us.

Booking can be done HERE

Can I bring children with me?

For our in-person classes, we do not allow children to attend if they are under the minimum age limit of the class.

I'm looking for an instructor to hire for a one off event or class?

All our instructors are available for private hire depending on date, time and instructor availability.

Please visit the Private Hire page for more information or contact info@jhfitness.co.uk. Alternatively you can call Jenny on 07850380630 to discuss further.

Is the instructor licenced and insured?

All instructors working under JH Fitness whether they be permanent or covering are fully insured and licenced. They are also fully first aid trained and most are qualified to Level 2 or above.

Do you offer nutrition guidance or Personal Training?

We currently offer Personal Training and Nutritional guidance with our partner Fit and Energised. Check out the Personal Training page for more info.

I have feedback or a complaint. Who do I speak to about this?

Please use the Contact page which will go directly to Jenny the business owner.

Alternatively, you can email info@jhfitness.co.uk or call 07850380630

Is my data secure?

Any data you input on this site or any of our third party sites will be securely encrypted and held securely. For more information please refer to our Privacy Policy

What is On Demand?

JH Fitness On Demand is a platform where you can access classes, workouts and content 24/7 on any device. It is hosted on a private members area of our website for paying members.

We also host a small amount of Pay As You Go sessions on our booking system Gymcatch which you can access here: JH Fitness On Demand PAYG

How do I access On Demand?

For access to the full JH Fitness On Demand platform you will need to sign up to one of our membership schemes:

  • * JH Fitness On Demand Monthly – On-Demand access only
  • * JH Fitness Unlimited Monthly – Live classes and On-Demand access (plus benefits and discounts)

You can sign up for either scheme by clicking HERE  and to find out more on what each one offers click HERE

For access to individual workouts for Pay As You Go members you can click on our JH Fitness On Demand Page and choose a workout. Once you’ve paid you have 24 hours to access the workout.

Do you do a free trial so I can try it out?

At present we don’t have a free trial but this is something that is coming so keep an eye out for this when it launches.

Are your live classes available On Demand?

Unfortunately not all our live classes can be made available On Demand due to various reasons including brand guidelines, music licensing, etc but we have around 80% of our live classes available on our platform as well as additional classes and content. The following classes are not available On Demand:

  • Clubbercise (however we have our Glow Beatz classes that are similar)
  • Rockbox (however we have our Stix workouts that are similar)
  • Sass Dance Fitness (however we have plenty of dance fitness and bodyweight style workouts that are similar)
  • Shape Up (however we have HIIT the Weights, Bootylicious, etc all of which are similar)
  • Shred (however we have PWR Beatz, HIIT the Weights, Bootylicious, etc all of which are similar)
  • Zumba (however we have our Latin Fusion workouts which are similar)

How much is On Demand?

Our JH Fitness On-Demand Only membership is £25 PCM paid by Direct Debit. You can also sign up for our JH Fitness Monthly Unlimited for £35 PCM paid by Direct Debit which gives you full access to the on-demand platform as well as unlimited access to live and in-person classes and a multitude of benefits and discounts. You can sign up for both HERE or find out more HERE

What is available On Demand?

We have lots of content on our platform with new routines, workouts and content being added all the time. Here is a little snapshot of some of the workouts we offer:

Can I just do On Demand only rather than live classes?

Yes of course. We offer an On-Demand only access membership for £25 a month paid by Direct Debit. You can sign up for both HERE or find out more HERE

Can I choose my own routines for classes or are they set?

For some of our workouts you can create your own workout using the singular routines as well as a warm up and cooldown so you can choose your favourite routines and make up a workout to suit you.

At present you can do this for the following sessions:

Beatz Fitness
Broadway Boogie
⭐ Fitsteps
Latin Fusion